Return & Refund Policy

Return Policy - Vastralyn

Thank you for choosing Vastralyn. We strive to deliver high-quality Indian clothing and ensure your satisfaction. If your purchase arrives damaged during delivery, we offer refunds or returns under the following conditions:

Eligibility for Refund or Return
  • Submit a detailed unboxing video clearly showing the damaged or faulty item.
  • Report damage within 7 days of delivery via our Contact Page.
  • Provide clear images or video evidence of:

          * Damaged item
          * Packaging
          * Shipping labels

Verification Process
  • Our team will review the unboxing video/images to confirm delivery-related damage.
  • Additional information may be requested if needed.
  • Verification typically takes 1-2 business days.
Conditions for Refund or Return

Product must be:

  • Unused and unworn
  • In original condition
  • Original tags, labels, and packaging must remain intact.
  • Altered or modified products are ineligible.
Denial of Refund or Return

Refunds/returns may be denied if:

  • Unboxing video/images are unclear, incomplete, or insufficient.
  • Damage results from mishandling/misuse after delivery.
  • Fraudulent claims or scams are suspected.
Refund or Return Process
  • Refunds: Processed within 5 business days via original payment method upon approval.
  • Returns: Return shipping label/instructions provided; ship back within 2-3 days of approval.
Exchanges
  • Direct exchanges are not available.
  • Return the damaged item and place a new order for the desired product.

Special Instructions
  1. Tampered/Damaged on Arrival:
  • Refuse the package if visibly tampered or in bad condition.
  • Notify us at hello@vastralyn.in or WhatsApp 8977171733 with your order ID.
  • Replacement provided at no extra cost.

      2. Damaged Upon Opening:

  • Submit an unboxing video within 24 hours of receipt.
  • Video must be continuous (unpaused, unedited).
  • Send to hello@vastralyn.in or WhatsApp 8977171733.
  • Returns not initiated without video.

      3. Post-Return:

  • After receiving the damaged item, refunds (product cost only, excluding shipping) processed in 5-7 working days via original payment method.

Notes for Return & Exchange
  1. Products must be unused and unwashed.
  2. Requests beyond 24 hours of delivery are not accepted.
  3. Minor alterations (e.g., tightening/loosening) can be done locally; major fitting issues accepted for return (courier charges borne by customer).
  4. Returned items undergo quality checks before refund/exchange approval.
  5. Ensure original tags and packaging are intact when returning.


For any queries, reach out at hello@vastralyn.in or 8977171733.

Return Address
Kindly send the package to:

VASTRALYN TRADERS
54-4-1 ,Amma Milk Food Centre Building,Isukathota,
Visakhapatnam - 530022
Andhra Pradesh
91 8977171733